MARAIS ROW · CUSTOMER CARE
Shipping & delivery
From checkout to arrival, the details for your delivery.
Complimentary standard shipping
On qualifying U.S. orders
Typical processing time
Business days, excluding weekends and holidays
Estimated standard delivery
Business days after your order ships
At Marais Row, we are committed to delivering your order with care and ensuring a seamless shopping experience from checkout to arrival.
Please review our shipping and delivery information below.
Order processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Please note that processing times may be slightly extended during high-volume launches, holidays, or promotional periods.
Shipping options
We currently ship throughout the United States.
Following your delivery
Once your order ships, you will receive a tracking number via email so you can monitor your delivery status at any time.
Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.
A few more delivery details
Delivery Delays
While we strive to ensure timely delivery, Marais Row is not responsible for shipping delays caused by:
- Carrier delays
- Weather conditions
- Lost or stolen packages
- Incorrect shipping addresses
- High-volume shipping periods
If you experience an issue with your delivery, please contact us and we will do our best to assist you.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout.
Marais Row is not responsible for orders shipped to incorrectly provided addresses. If you notice an error in your order information, please contact us as soon as possible at:
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, Marais Row is not responsible for lost or stolen items.
If your package appears lost or missing, we recommend contacting the shipping carrier directly to file a claim.
International Shipping
International shipping may become available in the future. Please subscribe to our newsletter or follow us on social media for updates.
For any shipping or delivery inquiries, please contact us at:
We are happy to assist you.
A PERSONAL TOUCH
We’re here to help.
For returns, exchanges, sizing or order questions, get in touch with Customer Care.